Frequently Asked Questions: Everything You Need to Know

Aadi IT Services LLP is an ISO 9001:2015, ISO/IEC 27001:2022, and CMMI Level 3 certified IT consultancy headquartered in India, providing nearshore-style collaboration for US and Canadian businesses across Eastern, Central, and Pacific time zones.

We maintain ISO 9001:2015 (Quality Management), ISO/IEC 27001:2022 (Information Security), and CMMI Level 3 standards. Our engineering practices align with US and Canadian regulatory standards including HIPAA, SOC 2, PCI-DSS, CCPA, and PIPEDA.

Our teams offer dedicated 3–5 hour daily overlapping windows matching US/Canada business hours (EST, CST, PST). We utilize Slack, Microsoft Teams, Jira, and Zoom for synchronous standups and asynchronous progress updates.

We partner with VC-backed startups building Minimum Viable Products (MVPs), growing mid-market enterprises modernizing legacy systems, and large corporations requiring dedicated software engineering teams or staff augmentation.

You hold 100% full ownership of all source code, design files, technical documentation, database schemas, and IP generated during the project upon full invoice settlement under our clear Master Services Agreement (MSA).

Yes. We enforce strict bilateral Non-Disclosure Agreements (NDAs) prior to any project discovery meeting to safeguard your business logic, proprietary ideas, and data privacy.

Yes. We provide flexible cross-border Master Services Agreements (MSA) and Statements of Work (SOW) structured under clear international commercial law standards.

We offer three primary models: Dedicated Offshore Engineering Teams: Full-time developer teams integrated directly into your workflow. Fixed-Price Project Delivery: Best for well-defined, milestone-based scopes. Time & Material (T&M): Flexible hourly/monthly billing ideal for evolving project requirements and Agile sprints.

We support seamless international wire transfers, ACH payments, credit cards, and multi-currency billing in USD ($) and CAD ($) without hidden currency conversion fees.

Dedicated engineering teams or project sprints can typically kick off within 5 to 10 business days following the discovery phase and contractual agreement.

Being ISO/IEC 27001:2022 certified, we enforce strict zero-trust network access, encrypted data transfer (TLS 1.3), database encryption at rest (AES-256), multi-factor authentication (MFA), and isolated staging environments using synthetic test data.

Yes. All engineers work on company-issued, managed hardware protected by Endpoint Detection and Response (EDR) agents, firewalls, DLP (Data Loss Prevention) software, and secure VPNs.

We follow an Agile Scrum / Kanban framework structured into two-week sprints. Clients receive working code demos, sprint velocity metrics, and burndown reports at the end of every cycle.

Every client is assigned a dedicated Technical Project Manager (PM) / Scrum Master based in your overlapping time zone who acts as your single point of contact for sprint planning, status reports, and technical governance.

Scope changes are handled transparently via formal Agile backlog grooming or Change Request (CR) documentation detailing time/cost impacts before implementation.

We provide a 30 to 90-day post-launch warranty period (depending on contract size) covering bug fixes, performance tuning, and stabilization at zero additional cost.

Yes. We offer Tier-1 to Tier-3 SLA maintenance plans, including 24/7/365 infrastructure monitoring, OS updates, security patching, and emergency incident response with guaranteed response times down to 15 minutes.

We build custom AI solutions including OpenAI/LLM API integrations, custom RAG (Retrieval-Augmented Generation) pipelines, AI chatbots, predictive analytics models, and intelligent workflow automation.

Beyond traditional SEO, we optimize digital platforms to ensure your brand's data, schema, and entity presence are referenced as authoritative sources by generative search engines like ChatGPT, Perplexity, Claude, and Google AI Overviews.

Absolutely. For dedicated team engagements, we present pre-vetted developer profiles for client interviews, coding assessments, and cultural fit reviews before onboarding.

We maintain cross-trained shadowing resources and clear internal documentation. If a resource changes, we replace them at no extra charge with a zero-downtime knowledge transfer guarantee.

All engineering leads, project managers, and senior developers have professional C1/C2 fluent English communication skills across written and verbal formats.

Yes. We specialize in legacy refactoring, microservices architecture, and cloud migrations across AWS, Microsoft Azure, and Google Cloud Platform (GCP).

We execute phased micro-migrations, blue-green deployment strategies, and continuous database synchronization to ensure zero or near-zero system downtime.

You can reach us via our online contact form, email us at solutions@aadiitservices.com, or call us at +91-9899697585. We will schedule an initial 30-minute discovery call within 24 hours to review your requirements and deliver a technical roadmap and estimation.